What a useful ELV AMC actually includes

An annual maintenance contract is only valuable if it changes outcomes: fewer outages, faster recovery, clearer accountability.

Look for defined preventive checklists, response SLAs, spare-part logic and a named escalation path — not just a quarterly visit promise.

For security and fire-linked systems, logs and test records are part of compliance readiness. Ask how those records are stored and shared.

Krishna Infosys structures AMC around the systems we install, so service history stays attached to the same engineering team that understands the site.