Preventive maintenance
Scheduled health checks on cameras, access panels, recorders, PA and network nodes before faults become downtime.
AMC & Support
Systems stayreliable aftercommissioning.
Structured annual maintenance, corrective response and manufacturer-backed escalation — so ELV infrastructure remains accountable long after handover.
24-hour response
Preventive visits
Corrective SLA
OEM escalation
Coverage
What stays underactive care.
AMC is not a spare-parts promise alone — it is preventive rhythm, corrective speed and documentation that survives staff turnover.
Corrective response
Priority ticket handling with defined response windows — including 24-hour corrective action on critical systems.
On-site engineering
Trained technicians for diagnosis, replacement and re-commissioning — not remote-only ticket ping-pong.
Spares & continuity
Genuine OEM materials and planned spares strategy so repairs do not wait on ad-hoc procurement.
Device traceability
Serial-level logs, install dates and service history so every asset stays accountable across its life.
OEM escalation
Manufacturer-backed escalation paths when warranty or complex module-level support is required.
System health reviews
Periodic reviews of recording retention, access rules, firmware posture and backup readiness.
Single service desk
One accountable channel across security, communication, AV and networking — not vendor-by-vendor chasing.
Service model
From ticket torestored system.
A clear path every time — so operations teams know what happens after they raise an issue, and what gets written back into the asset record.
01
Report
Issue logged through a single service desk — phone, email or portal — with site, system and severity captured up front.
02
Triage
Ticket classified by criticality. Critical ELV faults enter the 24-hour corrective window; routine items join the planned queue.
03
Diagnose
Remote checks where possible, then on-site engineering for hardware, cabling, configuration or integration faults.
04
Restore
Repair or replace with genuine materials, re-test the zone, and confirm the system path is operational again.
05
Record
Service log updated against device history — serial, action taken, parts used — so the next visit starts with full context.
Critical response
24 hours
Preventive visits
As per AMC plan
Corrective visits
SLA-bound
Escalation
OEM-backed